This refund policy was last updated on July 26, 2019.
We understand that you may need to return a product. Should you feel the need to do so, you have 30 days from the date of purchase to initiate the process. Please contact us at 213-437-3119 or firstname.lastname@example.org and one of our Customer Care Representatives would be happy to assist you.
We typically process approved return/refund requests within 1-2 business days.
If your product was purchased through a LiefMed distributor or retailer, you will need to go back to your original purchase location for any return or exchange.
If a package is lost after we ship it, which does occasionally occur, LiefMed will not be responsible if the tracking information lists the order as “delivered,” which means UPS or the courier service delivered the product to the address specified. If the package is sent to an address other than the one you specified, upon return of the original package to LiefMed, LiefMed will reship the order. Please note that LiefMed is not responsible for errors of USPS or courier services, or if you provide or confirm an incorrect address. It, therefore, is very important that you ensure that the address you give to us is exactly correct, as any mistake could delay delivery and will entail extra expense to you. If you place an order by phone, we will read the delivery address (and other information you provide) aloud and repeat it to you, to help you be sure it is correct.
Product Defects & Damaged Packages
We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.